At Mozdec.com, operated by Makvana Sandhya Tejashkumar, we strive to ensure customer satisfaction with every purchase. If you encounter any issues with our digital products, this policy outlines the terms for refunds. By making a purchase on our website, you agree to the terms stated in this policy.

For further assistance, please contact us at info@mozdec.com or +91 7852124512.

1. Eligibility for Refunds

Since our products are digital downloads, we do not accept returns. However, we do offer refunds under the specific conditions outlined below.

2. Refund Policy

We may issue refunds in the following circumstances:

  • Technical Issues: If the digital template is defective, corrupted, or fails to function as described.
  • Incorrect Product Delivered: If the wrong item was delivered due to an error on our part.
  • Duplicate Purchase: If the same product was unintentionally purchased more than once.

3. Conditions for Refunds

All refund requests must meet the following conditions:

  • The request is submitted within 7 days of purchase.
  • A valid proof of purchase (such as an order confirmation or receipt) is provided.
  • The issue is clearly explained and demonstrated (e.g., with screenshots or error messages if applicable).

4. Non-Refundable Situations

Refunds will not be issued in the following scenarios:

  • Change of mind after purchase.
  • Incorrect product selection by the customer.
  • Misuse or failure to follow usage instructions provided.
  • Claiming dissatisfaction without justification or supporting evidence.

5. How to Request a Refund

To request a refund, email us at info@mozdec.com with the following details:

  • Full name and contact information.
  • Order number and date of purchase.
  • A clear explanation of the issue.
  • Any relevant supporting evidence (e.g., screenshots, error logs).

Our support team will review your request and respond within 3–5 business days.

6. Refund Process

If your refund request is approved:

  • The refund will be issued to your original payment method.
  • Processing time may vary from 5–10 business days, depending on your payment provider.

7. Exchange Policy

We do not offer exchanges for digital products. If you need help resolving an issue with your download, please contact us for assistance.

8. Contact Us

For any questions related to refunds, please reach out to:

Makvana Sandhya Tejashkumar
📧 Email: info@mozdec.com
📞 Phone: +91 7852124512